Refund policy

Meridian Jewelry Returns & Refund Policy
At Meridian Jewelry, we want you to love your pieces as much as we loved curating them. If you change your mind, we are pleased to offer store credit or exchanges under the conditions outlined below.

1. Change of Mind Returns
We offer a 14-day return window from the date your package is delivered. Change of mind returns will be issued via Store Credit (Digital Gift Card) or an Exchange.
To be eligible for a return:

•⁠  ⁠Items must be completely unworn, undamaged, and in their original Meridian Jewelry packaging.
•⁠  ⁠Items must be shipped back in a protective padded mailer or rigid box to prevent damage in transit.
•⁠  ⁠Hygiene Exclusion: For health and public safety reasons, we strictly do not accept returns or exchanges on Earrings, unless they are deemed structurally faulty under Australian Consumer Law.
•⁠  ⁠Sale, promotional, or bundle items are final sale and cannot be returned for a change of mind.

2. Return Shipping Costs

•⁠  ⁠Customers are responsible for paying their own return shipping costs for change of mind returns.
•⁠  ⁠We highly recommend using a tracked shipping service, as Meridian Jewelry is not responsible for return parcels lost in transit by Australia Post.

3. How to Start a Return

   1. Email our Melbourne team at support@meridianjewelry.com.au with your order number and the items you wish to return.
   2. Once approved, we will provide you with our Melbourne return postal address.
   3. Pack your items safely and send them back via tracked post.
   4. Once we receive and inspect your items, your store credit or exchange will be processed within 3–5 business days.

4. Faulty or Damaged Items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.
Our items are made with durable, premium stainless steel. However, if your piece arrives damaged or has a structural manufacturing defect, please contact our Melbourne team at [support@meridianjewelry.com.au] within 14 days of delivery with your order number and clear photos of the fault so we can arrange a replacement.

•⁠  ⁠What is NOT covered: Natural wear-and-tear, scratches, stretching, or accidental chain breakage from being caught, pulled, or slept in are not covered as manufacturing faults.
Tarnishing and Plating Care: Our pieces are crafted with a premium anti-tarnish finish over stainless steel. However, chemical exposure (perfumes, hairsprays, chlorine, saltwater, sweat, or body lotions) will naturally degrade gold and silver plating over time. Plating degradation, fading, or tarnishing caused by improper care or chemical exposure is not considered a manufacturing defect. Please follow our Jewelry Care (https://meridianjewelry.com.au/pages/jewelry-care)  Guide to protect your pieces.