Privacy policy

Meridian Jewelry is committed to providing you with the best possible customer service experience. We are bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

1. Collection of Your Personal Information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Meridian Jewelry customer support features you are required to submit personally identifiable information. This may include but is not limited to:

•⁠  ⁠Contact details (name, email address, shipping address, and phone number)
•⁠  ⁠Account credentials (username and password)
•⁠  ⁠Transaction and billing details (processed through secure payment gateways)

2. Use of Your Personal Information
We use your information solely for the purpose of processing your orders, delivering products, communicating with you about purchases, and sending you marketing updates if you have opted into our newsletter.
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times, and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic and trends.

3. Sharing of Your Personal Information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions, or managing Australia Post/courier freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Meridian Jewelry takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

4. Security of Your Personal Information
Your personal information is stored securely. All financial transactions are encrypted and processed through trusted, secure payment industry standards (such as Shopify Payments, Stripe, or PayPal). We do not store your credit card details on our servers.

5. Changes to this Privacy Policy
Meridian Jewelry reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the site.

6. Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to request access, update your details, or opt out of our marketing database, please contact our Melbourne team at support@meridianjewelry.com.au